Is Innovas.me based in Malta?

Yes. Innovas.me operates in Malta and Europe. We work with local businesses across Valletta, St Julian's, Sliema, Mdina, Gozo and beyond.

How much does a patient experience system cost for a Malta clinic?

Foundation is €799 build + €299/mo. Growth is €1,490 build + €549/mo. Custom, for clinic groups and multi-location practices, is scoped and priced individually. No hidden fees, no long contracts, no minimums.

What kinds of clinics do you work with in Malta?

Our deepest experience is with dental and aesthetic clinics, where patient follow-up and recall has the clearest revenue impact. We also work with physiotherapy and wellness practices across Malta and Gozo.

Patient Experience Systems · Based in Malta

Patients who
keep coming back.

Q: Do you replace our practice management system?

No. Your practice management system handles appointments and patient records well already. What it doesn't do is notice a patient is overdue for a whitening add-on, time a review request to the moment a visit actually went well, or win back someone who's gone quiet for six months. That's the layer we add, connected to the tools you already run.

Engagement and revenue systems for Malta clinics: fast replies, honest follow-up, and offers that land at the right moment. Built into the tools you already use.

Live in 2 weeks

From €299/mo

No long contracts

Built for Malta clinics

⚡ Free AI Readiness Call See packages →

Operational

5★

Client satisfaction

12H

Saved per week avg.

<2H

Response time

See how it works ↓

Free 20-minute AI Readiness Call
for your Malta business

Tell us your biggest operational headache. We'll tell you honestly whether AI can fix it, what it would take, and what it's worth, free, no commitment, no tech jargon.

Your name

Business name

Email address

Type of business

What's your biggest operational headache? (select all that apply)

WhatsApp / phone (optional, for faster reply)

🔒 We never share your details. No spam. Sam or Jose replies within 2 hours.

⚡

Request sent!

Sam or Jose will get back to you within 2 hours to book your free AI Readiness Call.

Before, during and after.
Never missed.

We build them into the tools you already use, so nothing needs a new login or a new habit.

Before the visit

The right offer at the moment of booking, and a chair that never sits empty.

🎯

Pair the right product with the right treatment

A booking confirmation goes out, and that's it, no mention of the aftercare product that pairs with what they've booked.

Every booking triggers a personalized aftercare offer, framed as care, not a sales pitch, "many patients pair Botox with our recovery serum," timed to when patients are most receptive.

15–30% more appointment revenue with automated offer systemsDental recall automation benchmark

Live demo. Aftercare pairing in action

💉

Bella Aesthetics Clinic

Online

Aftercare framingNo PMS neededFOUNDATION

🔄

Never let a cancellation become an empty chair GROWTH+

A patient reschedules or cancels, and the freed time just sits empty until someone notices, if anyone does.

The moment a slot frees up, fully or partially, the system offers it to a waiting or overdue patient automatically. Higher-risk bookings get a firmer confirm-or-release nudge; everyone else just gets a normal reminder.

7.4% no-shows + 15.5% cancellations, average practicePlanet DDS 2025, 3,400 practices

Live demo. A cancelled slot, refilled automatically

Cancelled

4:00pm slot

Maria K. rescheduled

Just now

Matching

Scanning waitlist

Overdue & waitlisted patients

Instant

Notified

James O.

Overdue for cleaning

Offer sent

Refilled ✓

James O.

Confirmed the 4pm slot

Won €140

Instant backfillRisk-based confirmationLive calendar

During the treatment

Multi-session plans that don't quietly stall halfway through.

📋

The treatment plan that doesn't get abandoned halfway

A patient books a 6-session course, shows up twice, then quietly stops. Nobody notices until the plan's forgotten and the revenue's gone.

Every multi-session plan, orthodontics, implants, a whitening or laser series, is tracked session by session. Miss one, and the patient gets an automatic check-in before they drift off the plan entirely, not after.

25% fewer abandoned treatment plans, 18% higher case acceptance45-clinic DSO case study, automated patient engagement

Live demo. A stalled plan, caught and continued

Session 1 of 6

Whitening course, completed

Done

↓

Session 2 of 6

Completed on schedule

Done

↓

Session 3 of 6

Missed, no rebooking, automatic check-in sent

At risk

↓

Patient rebooked

After one reminder, no manual follow-up needed

Auto

↓

Session 3 confirmed ✓

Plan back on track

Recovered

Session trackingDrop-off alertsCare instructions between visits

After the visit

Happy patients become reviews and referrals. Quiet ones get followed up, and inactive ones get recovered.

🔁

The patient who's gone quiet gets found again

A patient who's drifted away doesn't get flagged until it's too late, by month six they've found another clinic.

Every patient gets a Day 1/7/30 follow-up sequence after their visit. Anyone who goes fully inactive is escalated into a recovery sequence, billable on our performance-based plan (15–30% of recovered revenue) instead of a flat fee.

Up to 23% more recall revenue, 30–45% fewer no-showsDental recall automation benchmarks

Live demo. A patient re-engaged automatically

Day 1 follow-up

"How are you feeling after your visit?"

Day 1

↓

Day 7 check-in

No reply, gentle nudge sent

Day 7

↓

Day 30 recall

Still quiet, flagged as inactive

Day 30

↓

Recovery sequence

Maria T., inactive 6 months, re-engaged

Auto

↓

Rebooked ✓

Billed at 20% of recovered revenue

Recovered

Day 1/7/30 follow-upPatient recoveryPerformance-based

⭐

Reviews requested automatically, protected automatically

A great visit ends and nobody asks for a review. Or worse, everybody does, including the one patient who had a bad experience.

A short survey goes out at the right moment after every visit. Happy patients are guided straight to Google. Anyone less than thrilled is caught privately first, so you can fix it before it becomes public.

Practices report meaningfully higher 5-star volume once negative reviews are caught before postingReview-routing industry pattern

Live demo. Where each rating goes

Anna M.

★★★★★

↓

Posted to Google ✓

Sarah K.

★★☆☆☆

↓

Sent privately to manager

🔔 Manager alert

"Sarah K. rated 2 stars: 'Had to wait 40 minutes past my appointment.' Reach out today, front desk has been notified."

GoogleTimed to the visitPrivate recovery

ROI Calculator

See what automation
is worth to your practice.

Move the sliders. See the numbers. This is the conversation we have on every AI Readiness Call, before you spend a single euro.

Patients seen per week

No-show / cancellation rate

20%

Average treatment value (€)

€90

Aftercare upsell attach rate

20%

Avg. aftercare upsell value (€)

€30

Current Google reviews

Revenue recovered/mo

€0

0 cancelled slots refilled

Upsell revenue/mo

€0

from aftercare pairing

Reviews in 60 days

vs 0 today

Total monthly value unlocked

€0

vs. Foundation package at €299/mo maintenance

⚡ Book my free call →

* Estimates based on industry benchmarks. Revenue recovered assumes roughly 55% of cancelled or no-show slots are successfully refilled via waitlist backfill. Upsell revenue reflects patients seen × aftercare attach rate × average upsell value. Review growth based on clients averaging 2.3× their current count within 60 days of automation.

Our impact

What the industry sees when clinics automate this ▼

Clinics that automate recall and follow-up see fewer empty chairs and more returning patients:

📉Average practice loses 7.4% to no-shows, 15.5% to cancellations (Planet DDS 2025)
📈Automated reminders cut no-shows by 30–45% (recall automation studies)
💶Linked to 15–30% more recall revenue (recall automation analysis)
⚠️Retention drops ~70% after one unresolved complaint (Denzif)

Industry figures, not our own results yet, your numbers depend on your patient volume and no-show rate today.

Packages

Honest pricing.
No surprises.

You pay once to have your system built. Then a fixed monthly to keep it running, monitored and improved. Every tier adds real depth, not artificial limits, and every dashboard number is real, nothing blurred, nothing locked behind a paywall.

Foundation

€299

/month

+ €799 one-time setup

Product pairing offered at every booking
Patient follow-up and recovery
Shareable gift card & product links, extra revenue with no extra work
Basic dashboard showing performance
Direct support, real replies, fast

For

Small dental & aesthetic clinics · Physiotherapy practices · Solo practitioners

Get started →

Automated and running
in two weeks.

No endless meetings. No 6-month projects. No IT team on your side needed. We map, build, test and hand it over, and stay on retainer to keep it running.

Free AI Readiness Call

20 minutes understanding your business. We map exactly where time, patients or bookings are leaking, missed enquiries, manual follow-up, broken handoffs. No tech jargon, honest answer on whether AI actually fixes it.

Day 1 · Free

We build your automation map

We design the exact flows: what triggers what, which tools connect, what your team sees. You approve the logic before we touch anything.

Day 2–3

We build and test

We connect your existing tools, WhatsApp, CRM, practice management software, calendar, and run live tests. You see every automation work before it goes live.

Week 1–2

You go live

We flip the switch. Your automations start running. We stay on call for the first week, any tweak, any question, we're on WhatsApp within 2 hours.

Day 14

Monthly optimisation

One report per month: what's running, what's been saved, what to improve next. We evolve your automations as your business grows.

Monthly

FAQ

Questions from
Malta businesses

Do you replace our practice management system? ▼

No. A practice management system like Dentally or Cliniko manages your appointments well. Neither one notices a patient is overdue for a whitening add-on, times a review request to the moment a visit went well, or wins back someone who's gone quiet for six months. That's the experience and revenue layer we add, on top of what you already run.

Will this duplicate the messages our practice management system already sends? ▼

No. Most practice management systems send the same generic reminder to every patient. We add the personalization layer on top: who gets offered what, and when, based on their treatment history. We connect to Dentally, Cliniko, Flowww, Doctoralia, Fresha, Pipedrive, HubSpot and most other platforms used in Malta. If you're not sure whether yours is compatible, tell us what you use and we'll confirm within 24 hours.

How quickly will my system be live? ▼

Generally two weeks from sign-off to go-live. Foundation is often quicker, it only needs an email forwarding rule, no practice management system access required. Growth takes longer since it connects to your calendar. That said, every clinic is different, access delays, a practice management system that needs extra setup, or a busier-than-usual week can push things back, we'll give you a realistic date once we've seen your specific situation on the AI Readiness Call.

Do I need any technical knowledge to manage this? ▼

None at all. We build everything and hand you a working system. You'll interact with it the same way you always have. WhatsApp, email, your CRM dashboard, but the work underneath happens automatically. If anything needs changing, we do it. That's what the retainer covers.

Can I cancel whenever I want? ▼

Cancel any time. No minimums, no lock-in. Our retention comes from results, once the automation is running, you'll want to keep it.

Who are the founders? ▼

A digital designer and automation builder with years of experience across brands and digital systems, and a commercial specialist from the corporate world (Google, Tripadvisor, Gartner), helping businesses across Europe grow through technology. Between us, over 20 years. There are just two of us. No account managers. No outsourced teams. When you reach out, we reply. When something isn't right, we sort it.

Ready?

Tell us your biggest
operational headache.

Free 20-minute AI Readiness Call, we'll map exactly where your business is losing patients, bookings or time, and tell you honestly what AI can and can't fix. No commitment, no tech jargon, response within 2 hours.

⚡ Free AI Readiness Call → WhatsApp us ✉ [email protected]

Free AI Readiness CallNo commitment · 2h response

WA Call ⚡

Patients whokeep coming back.

Request sent!

Before, during and after.Never missed.

See what automationis worth to your practice.

Honest pricing.No surprises.

Automated and runningin two weeks.

Questions fromMalta businesses

Tell us your biggestoperational headache.